Privacy Policy

This Privacy Policy explains how Mowser ("we", "us", "our") collects, uses, and protects your personal information when you visit mowser.com.au, shop.mowser.com.au, blog.mowser.com.au, or any other website operated by Mowser, subscribe to our newsletter, or purchase any of our products and services.

Mowser is operated by Matthew Will, based in Launceston, Tasmania, Australia.

By using our websites, subscribing to our newsletter, or purchasing our products, you agree to the collection and use of information in accordance with this policy.

What information we collect

We collect information you provide directly to us, including:

• Your name and email address when you subscribe to our newsletter, take our quiz, or download a free resource.
• Your name, email address, postal address, and phone number when you make a purchase.
• Payment information (credit card or other payment method) when you make a purchase. Payment information is processed securely by our payment processors (Stripe, PayPal) and is never stored on our servers.
• Information you provide when you contact us by email or via a contact form.
• Responses you provide to surveys, quizzes, polls, or feedback forms.

We also collect information automatically when you visit our websites, including:

• Browser type, device type, and operating system.
• Pages you visit, links you click, and time spent on each page.
• Referring website or source.
• IP address and approximate geographic location.
• Cookies and similar tracking technologies (see Cookies section below).

How we use your information

We use the information we collect to:

• Send you the newsletter and other email communications you have subscribed to.
• Process and fulfil your orders, including shipping physical products and delivering digital products.
• Respond to your enquiries, support requests, and feedback.
• Provide access to courses, free resources, and member-only content where applicable.
• Improve our content, products, and services based on usage patterns and feedback.
• Send you transactional emails relating to your purchases (order confirmations, shipping updates, receipts).
• Send you marketing communications about our products and services, where you have consented to receive them. You can unsubscribe at any time using the link at the bottom of any marketing email.
• Comply with our legal obligations, including taxation and consumer protection law.

Cookies and tracking

We use cookies and similar technologies to operate our websites, understand how visitors use them, and improve your experience. Cookies are small text files stored on your device.

We use the following types of cookies and tracking:

• Essential cookies that are required for the websites to function, including shopping cart functionality and login sessions.
• Analytics cookies to understand how visitors use our websites. We use Google Analytics for this purpose. Google Analytics uses cookies and other tracking technologies to collect information about your use of our websites, which is then used to compile reports on website activity.
• Marketing and attribution cookies to understand which content and channels lead to conversions. These cookies help us understand which articles, videos, or links led you to subscribe or make a purchase.
• Email tracking through our newsletter platform Beehiiv, which uses standard email tracking techniques (open tracking pixels, click tracking) to measure newsletter engagement.

You can control cookies through your browser settings. If you disable cookies, some features of our websites may not function correctly.

Third-party services

We use the following third-party services to operate our business. Each of these services has their own privacy policy that governs how they handle your data.

• Beehiiv is used to manage our newsletter and email communications. Subscriber email addresses and engagement data are stored on Beehiiv's servers.
• Stripe processes payments for our products and services. Payment information is handled directly by Stripe and is not stored on our servers.
• PayPal is offered as an alternative payment method. PayPal handles payment information directly.
• Systeme.io hosts our online courses. If you purchase a course, your account information is stored on Systeme.io's servers.
• Lovable hosts our main website and shop.
• Google Analytics provides website analytics.
• ScoreApp powers our Multi-Day Readiness Quiz.

We also use various productivity, customer support, and shipping tools to operate the business. We only share the minimum information necessary with these services to provide their function.

Sharing your information

We do not sell your personal information to third parties.

We share your information only in the following circumstances:

• With our service providers (listed above) who help us operate the business and only to the extent necessary to provide their service.
• With shipping carriers (Australia Post and similar) for the purpose of delivering physical orders.
• If required by law, court order, or to protect our legal rights.
• In the event of a business sale, merger, or acquisition, in which case your information may be transferred to the new owner (you will be notified before this happens).

Your rights

If you are in Australia, you have the right under the Privacy Act 1988 (Cth) to:

• Access the personal information we hold about you.
• Correct any inaccurate or outdated information.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information.

If you are in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR, including:

• The right to be informed about what data we hold and how we use it.
• The right of access to your personal data.
• The right to rectification of inaccurate data.
• The right to erasure ("right to be forgotten") in certain circumstances.
• The right to restrict processing in certain circumstances.
• The right to data portability.
• The right to object to processing for marketing purposes.
• The right to lodge a complaint with your local data protection authority.

If you are in California, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what information we collect, the right to delete your information, and the right to opt out of the sale of your information (note: we do not sell personal information).

To exercise any of these rights, email hello@mowser.com.au with your request. We will respond within 30 days.

Unsubscribing from emails

You can unsubscribe from our newsletter and marketing emails at any time using the unsubscribe link at the bottom of any email. You will continue to receive transactional emails (such as order confirmations) for any active orders.

Data security

We take reasonable steps to protect your information from unauthorised access, alteration, disclosure, or destruction. This includes using HTTPS encryption on our websites, secure third-party services for payment processing, and limited internal access to personal data.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

International users

Our business is based in Australia. If you are accessing our websites or purchasing our products from outside Australia, your information will be transferred to and processed in Australia and other countries where our service providers operate. By using our websites, you consent to this transfer.

Children

Our content and products are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us at hello@mowser.com.au and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on this page with the updated date at the top. For material changes, we will notify subscribers by email.

Contact

For questions about this Privacy Policy, or to exercise any of your rights, contact:

Matthew Will
Mowser
hello@mowser.com.au
Launceston, Tasmania, Australia